FAQ

How long does it take to prepare my order?

We have an average preparation time of about thirty (30) days to allow our contacts to process orders in addition to their work at Gilbert Group's.

Why do I have to pay shipping charges on my order?

Gilbert Group's pays a portion of the delivery charges up to a certain amount. The excess must be paid by the employee requesting home delivery.

I've placed several orders and received a more recent one before an older one. Is this normal?

We try to respect the order of orders, so that older orders are processed before newer ones. We have a new system and we're working hard to respect the order of orders while we learn our new platform!

I didn't order the right size for my item, what can I do?

Don't worry, you can exchange your item for the right size thanks to our exchange policy. Please refer to our size exchange policy for more information.